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All products that are damaged upon arrival will be replaced at no cost to the buyer. FreeShipFurnishings.com must be notified of the damaged item(s) within 20 days from the date that it is delivered in order to receive the replacement.
If product(s) are not damaged, they may be returned in the first 30 days for a partial refund at the sole discretion of FreeShipFurnishings.com; a re-stocking fee of 20% and the cost of return shipment, including the call tag, will be deducted from the original purchase price. Initial shipping cost is non-refundable. FreeShipFurnishings.com will evaluate all issues of Buyer’s Remorse on a case by case basis. If you have any questions regarding our return policy, please contact Customer Service before placing an order.
DAMAGED FREIGHT PACKAGES
For all shipments being sent via LTL:
Upon arrival of your item(s), please inspect all boxes for any sign of damage before signing the delivery receipt. You must make a note of the package’s condition on the delivery receipt when there is any indication that the package was damaged in transit. FreeShipFurnishings.com will not issue a refund or replace the damaged unit if the condition of the shipment was not noted on the delivery receipt.